Forward your calls. Get complete intakes.
Malan is the AI intake platform for service businesses. Point your line to Malan and every caller, in English or Spanish, comes back a complete, structured intake tailored to your business: who called, what they need, whether they qualify, and the next step. You just review and decide.
Forward your number, run a live test call, and read your first intake in minutes.
Watch one call become an intake.
One call, start to finished intake. No edits, this is the loop Malan runs on every call, in this example after hours and in Spanish.
The journey of one call.
From the first ring to a finished intake in your command center. The example below is an immigration call, but Malan runs the same loop for every vertical it supports.
The call comes in
Forward your line to Malan. It picks up on the first ring and speaks naturally in English or Spanish, switching mid-call if the caller does.
It runs the intake for your business
Not a message. A complete, structured intake tailored to your line of work. Malan asks the right questions for the matter, validates every field, and handles urgency and next steps.
It qualifies and safeguards
Malan applies your rules to sort the qualified from the rest and route what is urgent. For legal work it captures any opposing party and raises a conflict flag. It never clears a conflict itself.
Opposing party captured. Routed to your team to review. Malan AI never clears a conflict.
It handles the follow-up
Malan offers real openings, books the appointment or job window, and confirms by text and email, all inside the same call.
You review and decide
The finished intake, caller, matter, details, and recommended next step, is waiting in your command center. Take it, assign it, or export it to your case system. Nothing is ever lost.
Not a message-taker. A full intake platform.
An answering service takes a message. Malan runs the full intake, the right questions for your business, in English or Spanish, and hands you work you can act on.
Bilingual by design
Malan speaks English and Spanish, and switches the instant a caller does. Built for businesses whose callers are most comfortable in Spanish, not a bolt-on translation.
First-ring pickup
Answers every call on the first ring, after hours, weekends, and when every line is busy.
Tailored to your business
Pick your line of work and Malan asks the right questions, validated field by field.
Guardrails for legal work
Captures the opposing party and raises a conflict flag. Malan never clears a conflict.
Handles the follow-up
Offers real openings, books the appointment or job, and confirms by text and email.
Everything in one command center
Transcript, summary, qualification, and the next step land in your command center to review and decide. Export to your case system or email is optional, so the intake is never lost.
Live in minutes, not a migration.
No integrations to wire, no numbers to port. Forward a line today and read the calls you would have missed as finished intakes.
Forward your number
Point your main line, or just your overflow, to Malan. Two minutes, no hardware.
Pick your line of work
Choose your business type and Malan asks the right questions for every call. Run a live test call to hear it, and tune the greeting anytime.
Review finished intakes
Every caller becomes a complete, structured intake tailored to your business, waiting in your command center to review and decide.
A qualified caller hits voicemail, after hours, at lunch, or while every line is busy. Most never call back, and the majority hire the first firm that answers. Malan answers every call in English or Spanish and hands you the finished intake, so the work is yours to take, not someone else’s to win.
Built for high-intake service businesses: law firms, home services, clinics, real estate, and agencies.
Questions businesses ask first.
What is Malan AI?
Malan AI is the bilingual English and Spanish AI intake platform for service businesses. Forward your calls and Malan runs the full intake conversation, tailored to your line of work, then hands back a complete, review-ready intake in one command center: who called, what they need, whether they qualify, and the next step. You review and decide.
Does Malan AI speak Spanish?
Yes. Malan is bilingual by design, not a bolt-on translation. It answers in English or Spanish and switches the moment a caller does, so Spanish-first callers get a natural conversation.
What kinds of businesses can use Malan AI?
Any appointment, case, job, or claim driven service business where a missed call is lost revenue. Malan ships tailored intakes across law firms (immigration, personal injury, family, criminal, and estate), home services such as HVAC, plumbing, and electrical, dental and clinics, real estate, insurance claims, auto service, and a general intake for any business that just needs a name, a reason, and a callback.
How is Malan AI different from an answering service or AI receptionist?
An answering service takes a message and hands you a transcript. Malan runs the entire intake tailored to the caller and your business, asks the right questions for the matter, validates every field, and hands back a finished, structured intake you can act on. It captures a complete case, job, or claim, not a message.
Do I need a CRM or case system to use Malan AI?
No. Malan is the intake system, so it does not depend on any CRM or case tool to work. Exports, such as Docketwise for legal firms, are one optional convenience so you avoid re-typing, never a requirement.
How does Malan AI tailor intake to my line of work?
You pick your business type at setup and Malan asks the right questions, applies the right urgency rules, and handles follow-up for that vertical. Breadth comes from configuration, not custom builds, so setup takes minutes and stays editable anytime.
Does Malan AI work after hours?
Yes. Malan answers every call, including after hours, weekends, and when every line is busy, so calls that would have gone to voicemail become real conversations and finished intakes waiting for you.
Does Malan AI give advice or make decisions for me?
No. Malan collects the facts and never gives advice or promises an outcome. For legal work, deterministic guardrails enforce this in English and Spanish, it captures any opposing party and raises a conflict flag for human review, and a person on your team always decides.
How quickly can I go live with Malan AI?
In minutes. You forward your number, run a live test call, and read your first intake shortly after. There is no migration or long onboarding.
Is call data secure and consent-based?
Yes. Callers hear a recording-consent disclosure before any recording, each business data is isolated from every other, and sensitive details are redacted from stored transcripts.
Stop losing work to a busy line.
Forward your number today. Tomorrow you open Malan to a queue of finished intakes, the calls you would have missed, tailored to your business, ready to take.